Is there a firewall in between the clients and the server? The initial traffic from the client to the server uses UDP if the TCP port is blank. This is an initial conversation to the portmapper to figure out which TCP port to use to carry on the conversation. Most network folks have UDP blocked in the firewall rules.
Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, November 18, 2009 12:06 PM To: [email protected] Subject: Re: Server Information form time out ** Yes the portmapper seems to be the problem, as I also cannot login with the clients with TCP port = blank. As far as I can tell, portmapper is running. It's on a Solaris box, and I can see arserverd processes in the rpcinfo listing. But I am really weak on rpcinfo and portmapper. Do you have any advice on how to check that portmapper is running properly on a unix box? Thanks! Jason ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Tuesday, November 17, 2009 7:12 PM To: [email protected] Subject: Re: Server Information form time out If I understand correctly, the underlying error is this: ONC/RPC portmap failure. It sounds like it's trying to register itself with the portmapper but can't. Do you have the portmapper service running? Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 4:24 PM To: [email protected] Subject: Re: Server Information form time out ** Ah, I had looked in plugin log but not java plugin log. I found this in the arjavaplugin.log. My java is weak. Does this scream anything obvious to anyone? Not finding anything in kb... 2009-11-17 22:46:04,244 ERROR [main] com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup Error ONC/RPC portmap failure org.acplt.oncrpc.OncRpcException: ONC/RPC portmap failure at org.acplt.oncrpc.OncRpcPortmapClient.setPort(Unknown Source) at org.acplt.oncrpc.server.OncRpcTcpServerTransport.register(Unknown Sou rce) at com.bmc.arsys.pluginsvr.a.c.register(Unknown Source) at org.acplt.oncrpc.server.OncRpcServerStub.register(Unknown Source) at org.acplt.oncrpc.server.OncRpcServerStub.run(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) AR Plugin Server Startup ErrorONC/RPC portmap failure Thanks! Jason ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 4:46 PM To: [email protected] Subject: Re: Server Information form time out Hi Lyle, Yes, one of my coworkers did try that a little while ago, to no avail... Thanks! Jason ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Tuesday, November 17, 2009 4:42 PM To: [email protected] Subject: Re: Server Information form time out Just for giggles, can you try killing the plugin process, letting armonitor restart it and try again? I've seen similar errors when the plugins aren't properly initialized (although I understand you don't see any errors in the logs). Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 2:06 PM To: [email protected] Subject: Server Information form time out ** Hi folks, When I open the 'AR System Administration: Server Information' form it times out... ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : psremap1 There are no plugin server errors on system startup or in the plugin logs. Anybody else seen this one? Thanks, Jason _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
