If you're using a 32-bit JVM (which is required for Remedy), then it is limited to a 2GB memory space, as are all 32-bit processes. You may have more memory on the machine, but 32-bit processes cannot access more than 2GB (unless they're specially compiled for that, which these aren't).
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Wednesday, November 18, 2009 10:38 AM To: [email protected] Subject: JVM output -- only sees 2GB - but machine has 4GB? ** Below is the output of a hs_err_pid file -- the JVM is only seeing 2GB -- but the physical machine has 4GB. Does anybody know why? Also -- does anybody on a Windows 2003 Server see anything (relevant) different if they get a pid file? Any other suggestions are welcome. Thanks, -John --------------- S Y S T E M --------------- OS: Windows Server 2003 family Build 3790 Service Pack 2 CPU:total 1 (8 cores per cpu, 1 threads per core) family 6 model 10 stepping 5, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3 Memory: 4k page, physical 2097151k(1391860k free), swap 4194303k(3394944k free) vm_info: Java HotSpot(TM) Server VM (11.3-b02) for windows-x86 JRE (1.6.0_13-b03), built on Mar 9 2009 01:10:11 by "java_re" with MS VC++ 7.1 time: Fri Nov 13 14:11:23 2009 elapsed time: 77507 seconds -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [email protected]<mailto:[email protected]> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"

