Richard, What is your Issue #? I had a ticket open for this but they closed it out because at the time, I didn’t know how to reproduce. I will re-open but possibly they can relate the issues together.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, December 04, 2009 9:44 AM To: [email protected] Subject: Re: Task error - suggestions? OK. Thanks. The task that won’t change is the first (and only) ad-hoc task. I have a ticket open with BMC so we’ll see what they suggest…. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sabyson Fernandes Sent: Friday, December 04, 2009 9:34 AM To: [email protected] Subject: Re: Task error - suggestions? ** Hi Richard, The tasks need to be activated by the parent object i.e. incident/change or any predecessor task/task groups in a sequential flow. For incident setting the status of "In Progress" will activate the first task or task group associated to the incident. There is a known issue when sometimes the task flow is broken and the tasks do not get activated. This mainly happens when you have a cancelled task somewhere in the middle of a sequence. The way to manually activate the task is to set the 'State' field on the task to active. You can do this by workflow to push this value into the relevant task from a display only form that you can create. BMC support advised that we install ITSM patch 9 to resolve the issue when a task does not get activated. We did install patch 9, but there were 2 major issues that got introduced as a result of installing the patch. We got a hot fix for one of them and the other issue is still open. Regards, Saby ________________________________ From: "[email protected]" <[email protected]> To: [email protected] Sent: Fri, December 4, 2009 8:22:59 AM Subject: Task error - suggestions? ** I’m starting to work with the Task Management system under Incident Mgt. I’ve created an incident and an ad-hoc task under it. However, when I go into the task to change the status I keep getting an error - (ARERR 45093) – that says I have to activate the task in the incident. I can’t seem to find any place in the “best practices” incident menu where I can do this. Any suggestions? There was no info in bing/google or anything really helpful in the KB on how to fix this.. Thanks. AR 7.5 patch 2 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message._Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout.
