Re: fields orderer in emails notifications

[Remedy Maniac]

** Frank, I saw the reference to ARNotification in the 7.1 doc. It's basically the same info in the doc for 6.00.01 and 6.3 What I didn't see is regarding the "The X,Y order of the fields" you mentioned. What do you mean by this? Do I call the fields x_myfield1, y_myfield2 ... ? I tried by aligning all the fields in the view alphabetically ... by adding a_, b_, c_ ... "flags" to every field ... I re-created the form and the filter ... nothing helped I believe there must be a trick with this ... that would be great if somebody could drop me a tip or an idea on this ... Siriche somewhere in Europe Frank Caruso wrote: ** You need to create a special view of the form called "ARNotification". The X,Y order of the fields in that view will dictate how they are displayed in the email. This is documented in the 7.1 Work Flow Objects guide.   HTH   Frank Caruso Iraq On Wed, Dec 2, 2009 at 10:31 AM, Remedy Maniac <remedy.man...@googlemail.com> wrote: hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_