Hi
We use also used the class Computer System with:
Tier 1- Hardware
Tier 2- Network
Tier 3- Router
Then the Product name is the type of router (Cisco) - Made sense for us.
We separated Switches and Hubs in the tier 3 level as well.
JK
"Luttmann, Michael W CTR USA" <[email protected]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
12/07/2009 02:17 PM
Please respond to
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Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS
We preferred to keep our switches/routers separate from all our other
"computer systems", so I made a custom class (with Computer System as
the super class), called "Network Device".
It was a good exercise is custom class creation!
Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
"If you dislike change, you're going to dislike irrelevance even more."
-- GEN Shinseki
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Chowdhury, Tauf
Sent: Monday, December 07, 2009 7:03 AM
To: [email protected]
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS
**
There's plenty of discussion on this, but I think it's safe to say the
norm is to use Computer System and use CTI or the Primary Capability
field to get specific on the type of hardware.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Patel, Fazila
Sent: Monday, December 07, 2009 8:50 AM
To: [email protected]
Subject: CI TYPE FOR HUBS, SWITCHES & ROUTERS
**
Hi
Can someone assist me? I would like to know what CI Type would hubs,
switches and routers fall under on Asset Management.
Kind regards
Fazila Patel
Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator
Local Production Centre Infrastructure Operations Siemens Southern
Africa
Tel : +27 11 652 7488
Fax : +27 11 652 7501
Cell : +27 82 922 2322
E-mail: [email protected]
www.siemens.co.za <blockedhttp://www.siemens.co.za/>
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