Hi Jarl, Misi
The escalations fail on vendor forms in general. And on three unique Remedy 7.5
patch 3 servers.
With regards to the implementation of the ARDBC API - I have implemented the
getEntry() (Java API)call (and the getListEntryWithFields()), and my log shows
that several entries are being returned, and that the proper qualification is
sent to the underlying DB.
Eg:
Qualification in Remedy:
('REMEDY_ID LIKE' "E%") AND ('STATUS_ID' LIKE "Auto%")
Escalation log:
<ESCL> <TID: 0000038196> <RPC ID: 0000000046> <Queue: Escalation> <Client-RPC:
390603 > <USER: AR_ESCALATOR > /* fr dec 04
2009 13:42:26.3820 */Checking CM:TIMP0010:AutogenerateEmergencyChangeFromHost
(enabled) : ready to fire now on CM:HOST_TIMP0010
<ESCL> <TID: 0000038196> <RPC ID: 0000000046> <Queue: Escalation> <Client-RPC:
390603 > <USER: AR_ESCALATOR > --> Failed
qualification
<ESCL> <TID: 0000038196> <RPC ID: 0000000046> <Queue: Escalation> <Client-RPC:
390603 > <USER: AR_ESCALATOR > /* fr dec 04
2009 13:42:26.4760 */CM:TIMP0010:AutogenerateEmergencyChangeFromHost completed
Java plugin ARDBC driver log( I know it's a different timestamp):
09-12-04 13:16:24,503 INFO [pool-2-thread-5] - <TD99>getDB2Records() Executing
Query:
SELECT * FROM TD99.TIMP0010CHANGEREQ WHERE REMEDY_ID LIKE 'E%' AND STATUS_ID
LIKE 'Auto%'
2009-12-04 13:16:24,503 INFO [pool-2-thread-5] - <TD99>getDB2Records()
returning 3 records.
with regards,
Jonas Stumph Stevnsvig
Remedy Developer
BEC
Phone (+45) 46 38 20 08
Mobile (+45) 61 56 20 08
[email protected]
[email protected]
-----Oprindelig meddelelse-----
Fra: Jarl Grøneng [mailto:[email protected]]
Sendt: 8. december 2009 10:11
Emne: Re: Escalations on vendor forms
Hi,
Do escalation fail on one vendor form, or vendor forms in general?
Regards,
Jarl
2009/12/8 Jonas Stumph Stevnsvig <[email protected]>:
> **
> Hello again,
>
> Do any of you have escalations running on vendor forms on a 7.5
> server? I am having a bit of a hard time beleiving that I am the only
> one with the problem. And BMC's supporters apparently aren't reading
> my questions properly.
>
> We're on 7.5 patch 3.
>
>
> with regards,
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC
> Phone (+45) 46 38 20 08
> Mobile (+45) 61 56 20 08
> [email protected]
> [email protected]
>
> ________________________________
> Fra: Jonas Stumph Stevnsvig [mailto:[email protected]]
> Sendt: 4. december 2009 09:39
> Emne: Escalations on vendor forms
>
> **
> Hello all you merrymakers and hardworking folk,
>
> I have a little bit of a bother with an escalation which will not run
> on 7.5 but ran fine on 6.3;
>
> The escalation runs on a vendor form, but no matter what I try, it
> comes up with the message " --> Failed qualification" even if my
> qualification is empty.
>
> I even tried making a separate escalation on a different vendorform -
> same result.
>
> has anyone met this before?
>
> with best regards and Seasonal greetings
>
>
> with regards,
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC
> Phone (+45) 46 38 20 08
> Mobile (+45) 61 56 20 08
> [email protected]
> [email protected]
>
>
>
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