The version of CMDB you are on is incompatible with the version of ARS you're on. We had the same problem here.
You'll need to contact BMC Support and have them help you clean up the
meta-data that is now inconsistent, then upgrade/patch your CMDB.
Some excerpts from my previous issue:
----------
4) As per the information, you have CMDB 2.0.1 P3 with AR Server 7.1 P2 (
CMDB 2.0.1 P3 is not compatible with ARS 7.1, you must upgrade your CMDB
to CMDB 2.0.1 P4 or onwards. Latest CMDB Version is 2.1 P3). We need to
get that class before planning an upgrade.
I have attached ARS 7.1 Release Notes with Open Issues. Please refer page
61.
SW00263496
AR System server with BMC Atrium Configuration Management Database (CMDB)
2.0.1: To
use BMC Atrium CMDB 2.0.1 with release 7.1.00 of the AR System server, you
must install
patch 004 for BMC Atrium CMDB. If you do not, the following error occurs
when you create
a class in BMC Atrium CMDB:
CMDBCreateClass results
ReturnCode: ERROR
Status List : 1 items
Status Struct :
Message type : ERROR
Message number : 8941
Message: XML Parsing error. Invalid element tag.
Appended: errorHandlerOptions, line: 165, column 24
Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Mon Aug 11 12:39:11 2008
Timestamp: Mon Aug 11 2008 12:39:11.7080
Thread Id: 8064
Version: 7.1.00 Patch 002 RTCL-05/23/08 200802201753 May 23 2008
10:30:13
ServerName: remedy-test
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 160477
RPC Call: 40 (EXP)
RPC Queue: 390600
Client: User tony from Unidentified Client (protocol 12) at IP address
10.1.35.2
Form:
Logging On: Alert User Thread
Code: c0000005
Operation: read
Access Addr: 0x5c
Stack Begin:
Addr: 013D11D4
Addr: 0141103F
Addr: 0140792C
Addr: 019AFE21
Stack End
Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Mon Aug 11 12:39:11 2008 0xc0000005
Mon Aug 11 12:39:11 2008 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
----------
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: [email protected]
From:
Tim Rondeau <[email protected]>
To:
[email protected]
Date:
12/10/2009 08:28 AM
Subject:
CMDB Change stuck in Change Pending - Processing
Sent by:
"Action Request System discussion list(ARSList)" <[email protected]>
**
Running arsystem 7.1
Cmdb 2.0.1 patch 3
We have added several fields to the CMDB without issue, now the following
is happening.
Once I add a field to CMDB, this happens to the arsystem.
Thu Dec 10 01:42:16 2009 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu Dec 10 01:42:16 2009
Timestamp: Thu Dec 10 2009 01:42:16.9430
Thread Id: 4768
Version: 7.1.00 Patch 007 200904160530 Apr 16 2009 06:46:41
ServerName: mb-remapp01
Database: SQL -- SQL Server
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 6895
RPC Call: 11 (EXP)
RPC Queue: 390600
Client: User Remedy Application Service from Unidentified Client
(protocol 12) at IP address 10.198.100.94
Form:
Logging On:
Code: c0000005
Operation: read
Access Addr: 0x5c
Stack Begin:
Addr: 012011D4
Addr: 0124103F
Addr: 0123792C
Addr: 0149FE21
Stack End
Thu Dec 10 01:42:16 2009 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu Dec 10 01:42:16 2009 0xc0000005
Thu Dec 10 01:42:16 2009 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Has anyone seen this issue.
Thanks
Tim
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
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