Hmm, not sure about that. Generally, if it's a permissions issue, I would expect that you would get the same results either way. The only think I can think of would be that there's something about the HTML template or how you have the notification configured that isn't quite right. Or, if you think you've go everything right, but it's working in one case, but not the other, that could be a bug and could warrant further investigation with BMC.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Thursday, December 17, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Issue in Sending Mail in HTML format HI Lyle The issue was indeed related to permission. But i have a some doudt over here. If i am send a mail in a text format the value do populate here which do not get populated in the HTML..Is their any logic here.. Regards Rajesh Nair -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, December 15, 2009 4:17 AM To: arslist@ARSLIST.ORG Subject: Re: Issue in Sending Mail in HTML format In addition, Remedy takes field permissions into account when sending e-mails. If the user receiving the e-mail doesn't have permissions to those fields (or Remedy can't determine that they do), then it will not include those fields in the e-mail. Remedy will be able to determine if the user has those permissions if you send it using their login ID. If you're sending explicitly to an e-mail address, and that e-mail address doesn't correspond to an entry in the People form, then only fields will Public permissions will be included in the e-mail. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Monday, December 14, 2009 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Issue in Sending Mail in HTML format The only suggestion I have is to make sure you use the database name of the field in your template, not the field label. James On Dec 11, 12:51 am, "Nair, Rajesh IN BOM SISL" <nairraj...@siemens.com> wrote: > Dear LIst, > I am facing a issue in sending mail from remedy system in HTML format.. > I have copied the format in the Template form. Have created a form say XYZ > which stores the exact name of the template. This in turn is set to the > helpdesk form. > In the notfiy filter i have copied the template name in the Content field and > have selected the fields which are present in the Helpdesk form and in the > template. > OutpuT > System send the mail in the HTML format as desired but it is not using > the Field iD .. say Case id goes NULL I have used the variable name in > the template in the format #$$Case ID$$# > > Can anyone tell me where i am going worng or what can be done. > > Regards > Rajesh > > ______________________________________________________________________ > _____ ____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
