Have a look at www.iteloffice.com
----- Original Message -----
From: "Mark Gemmell" <markgemm...@yahoo.com>
Newsgroups: public.remedy.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Friday, December 11, 2009 11:14 AM
Subject: Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration
(CTI) for Remedy
Hi
At wwrug09 in las vegas we presented our cti for remedy called "via". It is
a full integration allowing complete telephone control from ars (not just a
screen pop) and works for 100% web too.
We connect with cisco voip and quite a few other telephony and ivr systems.
It is deployed and works with 100 or more agents.
If you want to know more just ask.
Cheers
mark
mark.gemm...@devoteam.com
+34 630 955 455
On Thu, 10 Dec 2009 22:51 CET Ramey, Anne wrote:
We have an Avaya system and our customers are very happy with the
integration. I wasn't involved in the implementation, but I think it
wasn't too big of a project. I do know we brought in a Avaya contractor to
do it.
Anne Ramey
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin Liu
Sent: Wednesday, December 09, 2009 3:51 AM
To: arslist@ARSLIST.ORG
Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI)
for Remedy
** Hi List,
My customer is going to buy a new PBX system. Currently, we are
implementing Remedy ITSM 7.6 for them. They ask recommendation to me.
As far as I know we support Avaya and Cisco CTI. But I don't know any
specific CTI product or model.
May I know your CTI product name and model? Is that good? How about
integration effort?
My customer need have 20~30 help-desk agent online. Any advice are
welcomed!
Thanks,
--
Regards,
刘征 Martin Liu
----------------------------------
Blog: http://martinliu.cn
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