Are your web servers by any chance behind a load balancer? This error is seen when the web servers are behind a load balancer, and you have not configured it for sticky IP's.
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Nowak, James Sent: Friday, January 08, 2010 11:59 AM To: [email protected] Subject: RKM Timeouts We are having an issue with RKM getting timeout errors in the Remedy User tool. Our configuration is the following: RKM 7.2 patch 3 integrated with Remedy ARS 6.3 We are seeing the timeouts in both the RKM home page in the User tool as well as from the KnowledgeBase tab that is created in the HelpDesk form. The error is the following: "Session is invalid or has timed out. Close (Refresh) you browser and Login again" We have made the following changes in the RKM environment: 1. Set the RKM config of session-timeout value to 0. This is suppose to disable timeouts 2. Set the Tomcat session-time value to 240 in web.xml and restarted Tomcat After both of these changes (which were done at different times) we continue to see the timeout error. Any help that can be given would be greatly appreciated. Thanks, Jim Nowak Infrastructure Tools OfficeMax Inc. 630-864-5366 w 630-414-0193 c _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
