Hi Dave, Not running 5.12 but thought of a few areas to check. First is the input length on the Attachment on the form. Is that set to zero or some number. Second would be to check with the dba to see if there is a setting on how Oracle is handling the attachments of that size.
Just a thought. Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, January 18, 2010 6:01 PM To: [email protected] Subject: ARS 5.12 max attachment size limitations? Anybody out there still running ARS 5.12 with Oracle 9i from a windows 2003 server, remote database? We are having a problem saving attachments larger than 5 megs. We have set the ar.cfg parameters of Db-Max-Attach-Size: 10000000 and Db-Max-Text-Size: 10000000 but this does not seem to allow us to attach a 4.75 meg pdf file. BMC Remedy support tells us that 5.12 is unsupported and to upgrade, which we are in the process of. Anybody out there have a ARS 5.12 Oracle 9i server that will take pdf attachments larger than 5 megs? There is apparently some difference in compressibility of pdf files verses those like word docs. Whatever we set this parameter to and restart the ARS service, it doesn't to let us save the record. The error we receive through the 5.12 user tool is error 8703, bad attachment size. If anybody has any ideas on this it would be much appreciated. Thanks Dave Taylor Lead Remedy Developer Boise, Inc _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
