Yes, group assignment notifications are handled out of the box. However, IIRC not all notifications are enabled by default. I don't recall if this is one that is enabled by default or not, although I would be surprised if it isn't.
There are two places you may need to consider to enable or disable notifications. The first place is "NTE:SYS-Define NT Events". This form define the notification types that the system knows about. If an event is disabled here, the system may not even try to process a given notification, regardless of what your personal or default notification preferences are. The second place is "NTE:CFG-Notification Events". This form defines the default notification preferences and indicates whether notifications should be sent to the group or not, the default notification method (Alert or e-mail), etc. For example, if you look at the notification events for the Change Management module on this form, find the one for Change Assignment, make sure that "Group Notification" is set to "Yes", and make sure the Remedy Notification Method is set to e-mail if you want e-mails sent. In our case, we don't use the alert functionality, so I updated all the System Default records from Alert to Email. I hope this helps a bit. You might also consider downloading the ITSM Notification Engine Guide from BMC's web site. Good luck, Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Monday, January 18, 2010 10:55 PM To: [email protected] Subject: Re: Enable email notification ** I thought the ITSM suite did this automatically out of the box. The only changes I have been making is adding config records to stop notification to certain groups. On Tue, Jan 19, 2010 at 7:04 AM, ITN (Amanullah Bashir Ahmed) <[email protected]<mailto:[email protected]>> wrote: ** Lyle, I am still waiting for your response regarding the following issue. I am providing you full detail of my issue. I have one Group, that group name is GRP1. There are seven members in this group GPR1. My requirement is "whenever any Access request or Change request is assigned to GPR1, Email notification message should go to each member of GPR1." Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management From: ITN (Amanullah Bashir Ahmed) Sent: Saturday, January 16, 2010 12:16 PM To: [email protected]<mailto:[email protected]> Subject: RE: Enable email notification Lyle, Thanks for response, now I am providing you full detail of my issue. I have one Group, that group name is GRP1. There are seven members in this group GPR1. My requirement is "whenever any Access request or Change request is assigned to GPR1, Email notification message should go to each member of GPR1." Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Lyle Taylor Sent: Thursday, January 14, 2010 10:13 PM To: [email protected]<mailto:[email protected]> Subject: Re: Enable email notification ** Amanullah, Can you be more specific about what exactly you are trying to accomplish? Be specific about exactly which notification you are trying to enable or under what precise circumstances do you want this group notified. Lyle DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
