So here are the results. It does not seem to be working properly?
Export
Server (Remedy) :
Command: xexpdf
XEXPORT DEFINITION
Export all classes? (F):
Classes to export:
Class and its subclasses, From namespace (1,2) (1):
Namespace (): BMC.CORE
Class name (): BMC_ComputerSystem
Export all attributes with classes? (T):
Filename for exported data: ProdComputerSystem
CMDBXExportDef results
ReturnCode: OK
Status List : 0 items
Import
Command: impdf
DEFINITION IMPORT
Import Item List:
Number of import items (0):
Import option : Create/Overwrite (1-2) (1): 2
Filename containing import data: ProdComputerSystem
CMDBImportDef results
ReturnCode: ERROR
Status List : 1 items
Status Struct :
Message type : ERROR
Message number : 120002
Message: Class does not exist.
Appended: BMC.CORE:BMC_System
Date: Tue, 19 Jan 2010 20:29:51 -0700
From: [email protected]
Subject: Re: Deleted a class by accident
To: [email protected]
**
Hi Steve,
Ok, so we’ll probably need more info. Are you upgrading or doing a fresh
install? If upgrading, from which version? Did you perform all the necessary
patches before moving to 7.6? And I’m assuming your installed Atrium 7.6. Did
you do your atrium backup before or after your deleted Computer System?
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Steve Iocco
Sent: Tuesday, January 19, 2010 8:22 PM
To: [email protected]
Subject: Re: Deleted a class by accident
**
Thanks for your reply. This is actually in our dev environment which will be
promoted to prod. The problem is I do have a backup but only after the atrium
install. to compound this I am unable to re-run the itsm installer (7.6) as it
seems to sit there and hang when I revert the DB back to just the atrium. Any
suggestions? The uninstaller for ITSM worked only for change and asset, not
for service desk.
If I can get ITSM uninstalled properly removing any references of it I can then
revert the DB back to the point after the Atrium install then re-install ITSM.
Thanks
Date: Tue, 19 Jan 2010 20:18:09 -0700
From: [email protected]
Subject: Re: Deleted a class by accident
To: [email protected]
**
Looks like you deleted BMC_ComputerSystem. Did you take a DB backup before you
made the change? Cause you could restore from that.
I’m assuming you’re atleast on CMDB 2.1 and have done this on your dev
environment, so you could try exporting the class definition for Computer
System from your Prod environment using the cmdbdriver utility. Read up on the
utility in the CMDB Admin guide. When you launch the utility, you’ll need to
run the ‘init’ command and then ‘log’ to login.
To export the class def use the xexpdf command, it will prompt you:
Command: xexpdf
XEXPORT DEFINITION
Export all classes? (F):
Classes to export:
Class and its subclasses, From namespace (1,2) (1):
Namespace (): BMC.CORE
Class name (): BMC_ComputerSystem
Export all attributes with classes? (T):
Filename for exported data: ProdComputerSystem
Then on your dev env, import the def
Command: impdf
DEFINITION IMPORT
Import Item List:
Number of import items (0):
Import option : Create/Overwrite (1-2) (1): 2
Filename containing import data: ProdComputerSystem
You might might need to run the Update Asset UI after the import is done to
resync with the AST form. You data should still be there on the Base Element
hopefully.
Hope this helps
Edward
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Steve Iocco
Sent: Tuesday, January 19, 2010 7:58 PM
To: [email protected]
Subject: Deleted a class by accident
**
Hi everyone. I created a new class in the atrium CMDB but decided to delete it
afterwards. Problem is I must have highlighted another class, likely under
base element and removed something else instead. Is there a way to rebuild
this class? I would need pretty step by step instructions. All I know at this
point is accessing the asset management console gives the following error:
ARERR [303] Form does not exist on server : AST:ComputerSystem
Thanks
Steve
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