Scott What you did is exactly the way to go. However you must make sure you map the right fields. I had sort of achieved by trial and error..
I am not with that customer that I did this work for so unfortunately cannot pinpoint and tell you what fields got to be mapped. But you should find a trend by reporting the original set of fields that were mapped in the ARDBCFields form. I had got those same errors you had when I had the wrong fields mapped. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Scott Philben Sent: Tuesday, January 26, 2010 7:09 PM To: [email protected] Subject: Anyone ever add a custom app to the Overview Console? I have seen some posts on this area but thought I would revisit the topic. ARS 7.5 patch 002 ITSM 7.5.02 When I started this project I thought what I wanted would be a simple addition to something like the old SHR:ConsilidatedList. But it turns out that BMC have made things more complicated than need be (again) and the idea that I could easily add a custom app to the Overview Console is running into reality. All I want to do is let my users see the open tickets they have in both ITSM apps as well as a custom app in one place. So I started poking around in the Overview Console and found the following: The SHR:OverviewConsole form points to SHR:ARDBC_OverviewConsole (a vendor form) which in turn seems to use SHR:ARDBC_OverviewConsoleTemplate which uses SHR:ARDBCFields to map to your app. Based on some stuff I found floating around the web, I added my Application form and App name to SHR:ARDBC_OverviewConsoleTemplate. This accomplished, I then mapped a few fields from my App to the fields on SHR:ARDBC_OverviewConsole using entries in SHR:ARDBCFields. Thinking myself done, I restarted the plugin server (these forms are hooked together via Vendor forms... whodathunkit?) and then opened the Overview Console. I got SQL errors. Specifically: ARERR [522] Error: ARGetListEntryWithFields - Failure during SQL operation to the database. So, obviously I am missing something. I opened a ticket with BMC to see if there was a documented way to do this (there must be, right? They do it!) and was told in so many words to pound sand. They don't do "customizations" help. So for anyone else out there in a similar predicament, is there a way to do this that you would be willing to share? Thanks for your time. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
