I believe that your users will still be impacted by requests from the mid-tier to the AR server page loads may be faster but data requests will still take time. If the network and bandwidth are your bottleneck then that is what you will have to address.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Thursday, January 28, 2010 9:05 AM To: [email protected] Subject: Remote MidTier Server ** Windows 2003 SQL Server 2005 ARS 7.1p6 MidTier 7.1p5 ITSM 7.03 Will locating a Remedy MidTier server closer to a group of users help with performance? Some of our remote sites are feeding off of very small pipes back to the ARS host. Users frequently get errors popping up in the MidTier which I can only figure are due to network latencies. Use of the Remedy user tool can also be painfully slow. We have fixed some issues with network routes (5 hops) but looking at ping times of 500 - 600 ms. I have built a new web server at the remote site and am now in the process of caching the forms. So far this process has been very slow - around 30 minutse to cache Home page and Incident console. Any thoughts on whether users will see an increase in performance? Frank Caruso Iraq _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
