Ravi Chandra, Could you please check the DB connection with your RKM Server? Get the logs may help you.
Rambabu Rudra _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramagiri Sent: Wednesday, January 27, 2010 5:38 PM To: [email protected] Subject: Error in RKM Hi All , I have installed BMC Remedy Knowledge Management 7.2 in one of the server and the Application and Database server are in different servers. When I am trying to configure the RKM server I am getting the following error below is the screen shot . Please any one can suggest what I need to do . I have followed the following steps :- 1 ) Open the kms_config.xml file with any standard text editor.The kms_config.xml file is located in the following folder:\BMC Remedy Knowledge Management\data\kms_conf 2 ) Locate the <database driver> element. It is similar to the following statement:<database driver="com.microsoft.jdbc.sqlserver.SQLServerDriver" initial="0" max-active="75" max-idle="25" min-idle="0"password="password" url="jdbc:microsoft:sqlserver://<server>:1433"user="RKM_Admin"/> 3 ) Make the following changes: . Change the driver attribute to the following value:database driver="com.microsoft.sqlserver.jdbc.SQLServerDriver" . Change the url attribute to the following value:url="jdbc:sqlserver://<server>:1433" The <database driver> element should be similar to the following statement:<database driver="com.microsoft.sqlserver.jdbc.SQLServerDriver" initial="0" max-active="75" max-idle="25" min-idle="0"password="password" url="jdbc:sqlserver://<server>:1433"user="RKM_Admin"/> 4 ) Save the kms_config.xml file. 5 )Restart web services. And also I have checked with moving the following files :- 1) Stop Tomcat , Move the following files to your desktop from the .\AR System\Mid Tier\WEB-INF\lib directory ,Arapi71.jar ,Arutil71.jar ,Start Tomcat,Go back to the RKM URL and try the config wizard again . But no use , need all your help. Thanks & Regards, Ravi Chandra.R __________ Information from ESET NOD32 Antivirus, version of virus signature database 4809 (20100127) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
