Hi, This bug exist in mid-tier from version 6.3. I sent to BMC many times request. They always tell me that this bug will be repaired in next version. We have now version 7.5 and bug exist :). So you must get used to this bug, I have lost hope.
Regards Konrad Single Sign On for Remedy AR System http://www.remedy-sso.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terje Moglestue Sent: Friday, January 29, 2010 10:14 AM To: [email protected] Subject: Re: Problem with 0 kb attachments Directly added into the work log at the time when the record is created. They are also using the browser not the user tool. It is random. Most attachements are correct. We have not been able to reproduce or ask a user to reproduce. There is a few 0 kb attachments every day/week. Terje <mailto:[email protected]> ________________________________ From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Thu 28/01/2010 06:40 PM To: [email protected] Subject: Re: Problem with 0 kb attachments HI, Are the attachments added using Email Engine? Or added direct into the work log by the user? -- Jarl 2010/1/28 Terje Moglestue <[email protected]>: > Hi folks, > > > > I need some help resolve an attachment issue using Incident Management 7.5. The user attachments appear as a 0 kb attachments in HelpDesk view although the attachments is available in the Work Log. > > > > We have analyzed logs without any help. This happens on a random but regular basis. Any tips welcome. > > > > ARS 7.5p1 > > Incident Management 7.5p1 > > > > Terje > > > > <mailto:[email protected]> > > > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
