All, When I use the User Tool reporting on an incident, I have the "field" Status*-History available with "sub fields" like New.TIME and Assigned.User and Assigned.TIME.
I can export to CSV and all is well. However, I guess it's not really a field since I can't find it on the form using the Admin tool. What I'm trying to do is find the field either on the form or the DB level so I can expose it to the Remedy Analytics Universe. Any help on this or just some insight as to how those "Fields" are generated/captured would be helpful Environment: AR 7.1, ITSM 7.0.3 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
