And a small suggestion to make you run if shorter: > ( 'Support Group Name' = "Command group" ) AND ( 'Support Group Name' != > 'DB.Support Group Name') > >
Jean-Louis Halleux ARSmarts sa On 30 Jan 2010, at 12:12, Frank Caruso wrote: > ** > The user names need to be separated by Carriage returns not commas. > However, a better a way to do this is to user the Support Group ID for the > "Command Group". Remedy will evaluate that value and send the notification to > all members of the group. > > Check out the 7.1 Workflow Objects guide doc, page 63. > > HTH > > > > On Sat, Jan 30, 2010 at 1:56 PM, ITN (Amanullah Bashir Ahmed) > <ahmed...@emiratesnbd.com> wrote: > ** > Hi there, > > I made one filter in BMC Remedy Administrator, the purpose of filter is when > new Infrastructure change is assigned to group “Command group”, the email > notification should go to only members of Command group. The filter’s details > are given below > > Form Name: > > CHG: Infrastructure Change > > Run if: > > ( 'TR.Support Group Name' != $NULL$ ) AND ( 'TR.Support Group Name' = > "Command group" ) AND ( 'TR.Support Group Name' != 'DB.Support Group Name') > > Execute on: > > Submit & Modify > > When click on If Action(1) > > Notify > > Text: You have been selected as a change assignee for change ID > $Infrastructure change ID$ > > User name: Jhon115, Geji234, Geroge345, Sunil111, Madhem101 > > > When I am creating new Infrastructure change, the email notification message > should go to “Command group” members those are Jhon115, Geji234, Geroge345, > Sunil111, Madhem101 but email notification message is going to all users. > > Which mistake I am doing in filter. > > Can anybody help me about this issue. > > > > > Thanks & Regards > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > > > > DISCLAIMER:"This e-mail message including any of its attachments is intended > solely for the addressee(s) and may contain privileged information. If you > are not the addressee or you have received this email message in error, > please notify the sender who will remove your details from its database. You > are not authorized to read, copy, disseminate, distribute or use this e-mail > message or any attachment to it in any manner and must delete the email and > destroy any hard copies of it. This e-mail message does not contain financial > instructions or commitments of any kind. Any views expressed in this message > are those of the individual sender and do not necessarily reflect the views > of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
