Dwayne,

Does the UT have the reporting server information filled out?  (Tools, Options, 
Advanced, and Reports section).

Thank You,

Chad Wilhelm

Purdue University
YONG 652


From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Martin, Robert
Sent: Monday, February 01, 2010 8:21 AM
To: [email protected]
Subject: Runaway Crystal Report printing

**
Dear List,

We have many Crystal Reports launched by Active Links, which in turn are 
launched by Remedy Button fields.  Several users report that on occasion (about 
1 times in 10) they will print an ordinary two-page Crystal Report from the 
User tool, and the printer keeps printing the same report over and over, and 
they have to turn off the printer to stop it.  It happens to different users on 
different computers and different printers and different reports, and 
apparently does not happen with any other application.

Any idea what might be going wrong?

Dwayne Martin
James Madison University

(Client User tool 7.1 p 4, ARS 7.1 p3, RH Linux ARS Server, Oracle 10.2 db)
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