Lyle, If you want to keep it inside Remedy... here's a rudimentary example of using dynamic workflow to accomplish similar... you could expand upon this concept to achieve what you are trying (still not as easy as EVAL but doesn't require you to wait for BMC to build it into ARS). http://communities.bmc.com/communities/docs/DOC-2798 Perhaps it will get you further than the ITSM model of dealing with notifications which isn't, as you've found, as dynamic is it could/should be because it still requires a good amount of workflow to be changed just to add a new field to the notification text. The only code change required for this is the initial attachment of the code to the form. All notification changes (adding free text or new field values) involves updating data - yes, a novel concept! Let me know if you have problems getting to the article on BMCDN. There's a zip file with documentation and example workflow (developed in 7.1). HTH, Kind Regards, Eric
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Monday, February 01, 2010 11:31 AM To: [email protected] Subject: Re: Is there something akin to an "eval" function ** Thanks for the suggestion, Gavin (and to the others who have made suggestions as well). However, I was hoping that there would be a really simple way to do it; I need to keep the effort involved in my current changes to a bare minimum. In the end, I think I'll just keep the notification text hard coded in the filters - it pretty much never changes. This could be a suggestion for BMC, if they're listening. It would be cool if a new function was added (let's say, EVAL, for now) that would work similarly to EXTERN, in that it would allow you to build a string with embedded field references and then evaluate that string in the current context, replacing all valid field references with the appropriate values from the form. The difference would be that rather than evaluating the results of a qualification string, it would simply return the fully evaluated string. Thanks again, Lyle _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
