You're both correct. In AR System 7.5.00, a Linux box running the Mid-Tier must be using a 64-bit version of the Linux OS. However, on that 64-bit OS, the mid-tier is running inside a 32-bit JVM.
-David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, February 02, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? ** Strange. I am almost positive I had to upgrade the LINUX boxes at my previous project from 32 to 64 because the new Mid-Tier would not install on the 32 bit servers. I am not on that same project anymore but could find out what that issue was just in case I am remembering something wrong.. I'll try to find out tomorrow. (to be continued...) Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor Sent: Tuesday, February 02, 2010 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? ** Joe, as I read the compatibility matrix, 64-bit app servers (Tomcat, etc.) are NOT supported for the mid-tier, even on Linux. Known Incompatibilities for Java 1. All AR System Java-based components are supported for use only within a 32-bit Java Virtual Machine. AR System Java-based components may not execute properly within a 64-bit JVM and use of a 64-bit JVM is considered to be unsupported. Known Incompatibilities for AR System Mid-Tier 1. Unless otherwise noted, native 64-bit versions of Application Servers, Web Servers or Servlet Engines have not been tested and are therefore unsupported. I don't see anything otherwise noted for the mid-tier. Did I miss something? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, February 02, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? ** Hi David, True that.. all except the mid-tier that is 64 bit (at least on LINUX). Have you tried using the Migrator? That might be your temporary solution. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of David Sanders Sent: Tuesday, February 02, 2010 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? ** Joe AFAIK, all Remedy apps can only use a 32-bit JVM currently. I have tried loading Dev Studio on a 64-bit server with loads of memory - same issue. Remedy Admin tool (also 32-bit) handles the def files with no problems. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk<mailto:david.sand...@westoverconsulting.co.uk> web http://www.westoverconsulting.co.uk<http://www.westoverconsulting.co.uk/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, February 02, 2010 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? David, That's the best you could do then.. Have you tried installing the client on a machine that may have more available memory so you could use a bigger java heap? I'm assuming you may have exhausted this option too.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of David Sanders Sent: Tuesday, February 02, 2010 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? ** The java heap size is already increased to the maximum that will run - and this error still occurs with large def files. Hence my question to David Easter last month about whether the next version of Dev Studio will be able to use a 64 bit JVM. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk<mailto:david.sand...@westoverconsulting.co.uk> web http://www.westoverconsulting.co.uk<http://www.westoverconsulting.co.uk/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, February 02, 2010 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? David, Increase the memory allocated for java for the tool. That should take care of out of memory errors.. Joe _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
