I have been asked whether ITSM out-of-the box can restrict the viewing of certain Incident records by assigned group. I completely understand the concept of the Assigned Group field (112) but was wondering if there is another way of doing this in ITSM. We also do not want to use more than one Company.
End users are looking to have records that are assigned to a certain support only be visible by "Admin" type users. They also want the submitters of those incidents to have visibility into the incident. Thank you Frank Caruso Iraq _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
