We are in our 3rd year of using Remedy, we have all the modules implemented from the ITSM suite and are finding the customers are wanting customizations partly due to our previous system was essentially a custom build. Part of the reason we went to Remedy and ITSM was to get away from the support cost of having a custom environment. Initially we developed our naming standards and development standards to follow to ensure consistency in the environment and follow the BMC standard for making customizations. Now that we are a little more mature in the product we are wanting to ensure we are still on the right track with what we are doing. If anyone could point to any whitepapers or be willing share experiences (good or bad) in the management of customizations we would be very interested and trying to glean more information.
Jim Coryat Micron Technology Inc. ITIL v2 Practitioner Certified _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
