I cannot believe with the mountains of code in ITSM that deals with Busines Time, Time Segments and holidays that there isn't a built in way of accomplishing this simple task.
On Fri, Feb 19, 2010 at 9:13 PM, Joe D'Souza <[email protected]> wrote: > ** > Frank, > > Interesting requirement.. This is how I might have handled it.. > > I would build a configuration form (custom) called Configure Change > Blackout Dates or something.. > > Three fields that I would see as mandatory on this form is: > Start Date > End Date > Reason for Blackout > > I would sort the results of this form on the Start Date so if any search is > performed on this form using workflow, the start date for all configured > blackouts would be correctly sorted.. > > Build temporary display only fields lets say $ztmpBlackOutStart$, > $ztmpBlackOutEnd$ and $ztmpBlackOutReason$ on the Change Request form for > the above three fields, or wherever else that you might be initiating that > change and scheduling it from to query results of the black out form, and if > the Scheduled Start date is found anywhere in between all the configured > blackouts, bring the first result it finds, and dump into those fields.. > > Have both active link as well as filter workflow check for the contents of > these display fields that you have built, and if not null, display an error > that says something like "Blackout Period : " $ztmpBlackOutStart$ " to " > $ztmpBlackOutEnd$ ". > Reason for Blackout : " $ztmpBlackOutReason$ > > That should prevent the scheduled date from being saved if selected > anywhere in any configured blackout periods.... > > A similar check can also be done for the end date if it intrudes onto a > blackout period.. > > Cheers > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]]*on Behalf Of *Frank Caruso > *Sent:* Friday, February 19, 2010 9:30 AM > *To:* [email protected] > *Subject:* Change Management Blackout Periods > > ** > ITSM 7.0.3 > ARS 7.1 > > Is there a way to block users from scheduling changes during certain time > periods? > > I have been reading through the docs on using Business Events and Time > Segments but am having no luck. We do not use holiday or work day schedules > of any kind. > > TIA > > Frank > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
