Any takers on collaborating with me? You can add you own document on Developer Network or I'd be happy to extend my doc with inputs from all. I know we are all going to encounter these changes.
Kelly Deaver
L-3 Stratis / FAA Contractor
Kelly Deaver
L-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)
kelly.ctr.dea...@faa.gov (Business mail)
kelly.ctr.dea...@faa.gov (Business mail)
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_-------- Original Message --------
Subject: Re: Problem Investigation Cancelled Status Reasons
From: Charles Baldi <charles.ba...@gmail.com>
Date: Thu, February 18, 2010 8:56 am
To: arslist@ARSLIST.ORG
**Kelly,That is a great write-up -- wish I had seen it earlier. Though it does leave out the process flow changes that you would do in 7.0x using the form Process Flow Structure Setup. If you want to use the process status flow bar to set your new status reasons, then this needs to be updated as well. Not sure if this applies to 7.5/6.Now all we need is an equivalent write-up for the other pseudo-data-driven fields. "Change Reason" and "Timing Reason" come to mind...Regards,Chuck BaldiOn Thu, Feb 18, 2010 at 9:05 AM, Kelly Deaver <kdea...@kellydeaver.com> wrote:
**Here is a document I created on all the places you need to change Status reason for Change Management. http://communities.bmc.com/communities/docs/DOC-8978The same 'suspects' exist for Problem. Hope this helps.
Kelly Deaver
L-3 Stratis / FAA Contractor-------- Original Message --------Shane,
Subject: Re: Problem Investigation Cancelled Status Reasons
From: Thad K Esser <tkes...@regence.com>
Date: Wed, February 17, 2010 4:27 pm
To: arslist@ARSLIST.ORG
**
Bummer, I was hoping there was more.
Thanks for the help.
Thad Esser
Remedy Developer
From: Shane Buchholz <sha...@samhealth.org> To: arslist@ARSLIST.ORG Date: 02/17/2010 01:30 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG>
**
Not sure if anyone ever answered this question for you, but my OOTB 7.6 has only one Status Reason for Cancelled and that is Duplicate Investigation. If these follow the same path as Incident Management then the process to change these is very convoluted and overly complicated.
Shane Buchholz
Systems Analyst - Remedy
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad K Esser
Sent: Tuesday, February 16, 2010 4:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem Investigation Cancelled Status Reasons
**
Almost.
(This applies to 7.0.3, haven't seen 7.6 yet) There's a hidden enumerated field "Invesitgation Status Reason" (I just noticed the spelling - nice) that gets set with whatever the user chooses from the z1D_Status_Reason field (which is the one that they see and is display only). Workflow keeps them in sync. The display only field uses a search menu, so that is just configuration. But the hidden field is an enumerated field with fixed values for any possible status reason (not just cancelled).
I can add values to that field, but it also shows up on a couple of other forms, and I'd have track down any related workflow. Plus I don't want to use an ID that will be overwritten in future versions.
All in all, its not a super-duper hard customization, but I'd rather avoid customizing at all. Being able to point to options in the next version would help me make my case.
Thanks,
Thad Esser
Remedy Developer
From: Rick Cook <remedyr...@gmail.com> To: arslist@ARSLIST.ORG Date: 02/16/2010 04:05 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG>
** Well, since those are stored as form data, technically, they wouldn't be customizations, just configuration changes, right?
Rick
On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser <tkes...@regence.com> wrote:
**
Hello,
Can anyone tell me what status reasons are available for a Cancelled problem investigation in ITSM 7.6? I didn't see a list in the docs anywhere and I don't have 7.6 installed anywhere.
We are on ITSM 7.0.3 patch 9, and the only status reason for cancelled is "Duplicate Investigation". One of my customers is asking for more status reasons for Cancelled and I'm hoping to put off that customization until we can get to 7.6.
Thanks,
Thad Esser
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