Ultimately, stopping and starting the services cleared up the problem. We still don't have an explanation as to why the problem happened in the first place, but we couldn't continue on any longer under those circumstances.
BTW, we were able to determine that it was the app server (as opposed to the db server) by activating our failover server (which was pointing to the same db) and we were able to import forms, etc. successfully. We knew it wasn't the db. So, bit the bullet and restarted the app server. Curt A. Schryver 717-810-2109 tel [email protected] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Friday, February 19, 2010 6:13 PM To: [email protected] Subject: Re: Importing Definition Forms ** Be sure and let us know what you find out! Kelly Deaver L-3 Stratis / FAA Contractor [email protected] (ARSlist mail) [email protected]<mailto:[email protected]> (Business mail) -------- Original Message -------- Subject: Re: Importing Definition Forms From: "Kemes, Lisa" <[email protected]> Date: Thu, February 18, 2010 8:38 am To: [email protected] ** Thanks Kelly! Looked at these def files with a great little tool called "ExamDiff" and forms, filters, AL and Menus are all the same. There is no difference. BMC is still looking into this as well. Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Thursday, February 18, 2010 9:09 AM To: [email protected] Subject: Re: Importing Definition Forms ** I would identify a filter, active link, and form on each server where they both have the same timestamp for last updated (they are both the same from BMC). Now compare the two export files. Is there something different? This may give you a clue. Kelly Deaver L-3 Stratis / FAA Contractor [email protected] (ARSlist mail) [email protected]<mailto:[email protected]> (Business mail) -------- Original Message -------- Subject: Re: Importing Definition Forms From: Joe D'Souza <[email protected]> Date: Wed, February 17, 2010 2:35 pm To: [email protected] ** Lisa, Since it may be a while before you have the luxury of restarting production why not try this.. Have you tried exporting it in a different format? Instead of a regular def file, take an XML export. See if you get the same error.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Coleman, Gavin Sent: Wednesday, February 17, 2010 9:28 AM To: [email protected] Subject: Re: Importing Definition Forms ** Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error. Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [email protected]<mailto:[email protected]> W: www.computacenter.com<http://www.computacenter.com/> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: [email protected] Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. 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