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Job: ITSM Report Writer Location: Baltimore, MD Duration: 3 Month Contract Telecommute: No US Citizenship required Job Description: To create ITSM management reports by writing SQL queries, retrieving and manipulating data, and creating standard reports that are in an easily readable format to present to LM management and the customer at designated timeframes. Qualifications: * Strong working knowledge in pulling data out of a ticketing system such as ITSM, Remedy, Heat, or Service Desk to include writing SQL queries, and manipulating and retrieving data, to create service level reports. * Exceptional interpersonal skills to interface with customers and staff * Expert knowledge with MS Office in creating documents, tables, flow charts, diagrams, etc. in order to present ITSM data. * Expert Crystal Reports knowledge to automatically generate reports for management at desired frequencies. * Ability to work with minimal management direction * Ability to meet strict deadlines * Ability to make presentations to management * Strong work ethic, as work hours will exceed 40 hrs week Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | [email protected] <mailto:[email protected]> | www.govtrecruiter.com <http://www.govtrecruiter.com> Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
