I know that adding and modifying entries in the CTM:People Permissions Groups has workflow in place to add licenses if needed for that permission group. I have not really checked to see if that is true for DELETE and do not have a system in front of me at the moment to check that. You could try checking the filters that fire when a permission group is added and see if these are set to fire on DELETE. If not modify them to fire on delete, and test with a single delete.. If that works, it should work on bulk deletes..
Reset the filters back after the operation is complete.. They do not have these filters to fire on MERGE anymore with the new applications because with the new apps you are supposed to use the data load forms to mass load data and promote it from there.. Since the promotion stage is not a MERGE operation but a SUBMIT, these filters are now only set to fire on SUBMIT and MODIFY (and I think DELETE too). Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Garrison, Sean (Norcross) Sent: Friday, February 26, 2010 1:23 PM To: [email protected] Subject: Ideas on Procedure for mass update for user licenses .... ** Due to an automated provisioning process our licenses got out of synch and we need to go back and mass change several itsm users to read-only and give some users more licenses. We have thought through a process and are wondering if anyone has any input/thoughts or has had to do this before. Based on our testing - removing an entry from the "CTM:People Permission Groups" form removes all relevant information in the user form. To resolve people that got a license and shouldn't we are going to simply remove the entry from " CTM:People Permission Groups". To resolve the issue with adding licenses we simply will create a .csv and import into the " CTM:People Permission Groups". We haven't tested that piece yet but are hoping that the workflow kicks in to update the User table. Anybody tried this or have any other ideas? Thanks, Sean _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
