I had an issue that I had to correct and that was if any of the fields had a return mark the field cleared. I would try a test record that doesn't have any return marks in the fields to see if you have it too.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ram Rudra Sent: Friday, February 26, 2010 1:34 PM To: [email protected] Subject: KB Article does not get populated automatically when i click on "Create Knowledge Entry" Button in Resolution tab of a resolved incident through web HI All, KB Article does not get populated automatically when i click on "Create Knowledge Entry" Button in Resolution tab of a resolved incident through web (Mid-tier). ARSystem7.1+RKM7.2 with patch003. Please help Thanks RAM ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
