You have to build your desired task flow in a task group template. Then you associate that task group template with your change template. Then the tasks defined in the task group template will be created in the CRQ that uses the change template.
BTW this is for ITSM 7.x. Regards, Chuck Baldi On Sun, Feb 28, 2010 at 11:53 PM, ITN (Atif Akbar) <[email protected]> wrote: > ** > > Guys, > > > > Any idea how to create a template in remedy. > > > > I need to create a change request template which should have built in tasks > for internal teams. The issue is Every time Service Desk has to create these > Tasks on creation of new change. > > > > Thanks & Regards > > Atif > > > > DISCLAIMER:"This e-mail message including any of its attachments is intended > solely for the addressee(s) and may contain privileged information. If you > are not the addressee or you have received this email message in error, > please notify the sender who will remove your details from its database. You > are not authorized to read, copy, disseminate, distribute or use this e-mail > message or any attachment to it in any manner and must delete the email and > destroy any hard copies of it. This e-mail message does not contain > financial instructions or commitments of any kind. Any views expressed in > this message are those of the individual sender and do not necessarily > reflect the views of Emirates NBD PJSC, or any other related subsidiaries, > entities or persons." > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
