Thanks for the suggestion, Joe. It sparked another idea. True, the offending filter wasn't in the Admin Tool filter list, but it was in the User form Login Name field Related Workflow. So I opened it and tried disabling it, but still got the "Form not found" error. (You can't even disable a filter if it can't find the form it is pushing to.) Fortunately I had exported a definition of the SHR:People form before deleting it, so I re-imported it, disabled the filter, deleted SHR:People, and now I can add new users to the User form. Thanks again, Dwayne
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Friday, March 05, 2010 6:17 PM To: [email protected] Subject: Re: Filter error when adding Remedy user ** Try deleting that record from the filter table and all other entries filter_**** tables that have the same filter Id and then cache the server.. However before doing this, backup the database just in case that breaks something else.. Also since you encountered an error such as this, I would run queries on the database to check of there are other workflow objects that exist that are tied to schemaid's that do not exist, and evaluate on case to case basis whether they ought to be deleted. However if you find that the workflow you find is shared between forms, some of which still exist on the server, things change a little.. Make sure that your query considers that it is querying for filters that are not shared between forms. Clean those first.. If there are workflow objects that are shared and is referencing a deleted form, things change a little... Then you need to only remove the mapping record.. and not any other.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Martin, Robert Sent: Friday, March 05, 2010 4:22 PM To: [email protected] Subject: Filter error when adding Remedy user ** Dear List, We owned the Asset Management module and deleted it, but its ghost lives on. Now when we add a new user to the User form, we get "ARERR [303] Form does not exist on server." The filter log shows that "COM:PGP-SyncUserToPeopleAdd01" is trying to push the new user to the "SHR:People" form which no longer exist. But "COM:PGP-SyncUserToPeopleAdd01" is not in the Admin tool list of filters. It is, however, in the Filter table. Would there be any unforeseen consequences of deleting the filter record from the Filter, plus the other filter tables? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
