Cool.. Glad to be of help. Cheers
Joe On Mon Mar 8th, 2010 5:45 AM PST Martin, Dwayne wrote: >Thanks for the suggestion, Joe. It sparked another idea. >True, the offending filter wasn't in the Admin Tool filter list, but it was in >the User form Login Name field Related Workflow. So I opened it and tried >disabling it, but still got the "Form not found" error. (You can't even >disable a filter if it can't find the form it is pushing to.) Fortunately I >had exported a definition of the SHR:People form before deleting it, so I >re-imported it, disabled the filter, deleted SHR:People, and now I can add new >users to the User form. >Thanks again, >Dwayne > >From: Action Request System discussion list(ARSList) >[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza >Sent: Friday, March 05, 2010 6:17 PM >To: arslist@ARSLIST.ORG >Subject: Re: Filter error when adding Remedy user > >** >Try deleting that record from the filter table and all other entries >filter_**** tables that have the same filter Id and then cache the server.. > >However before doing this, backup the database just in case that breaks >something else.. > >Also since you encountered an error such as this, I would run queries on the >database to check of there are other workflow objects that exist that are tied >to schemaid's that do not exist, and evaluate on case to case basis whether >they ought to be deleted. > >However if you find that the workflow you find is shared between forms, some >of which still exist on the server, things change a little.. Make sure that >your query considers that it is querying for filters that are not shared >between forms. Clean those first.. If there are workflow objects that are >shared and is referencing a deleted form, things change a little... Then you >need to only remove the mapping record.. and not any other.. > >Joe >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:arsl...@arslist.org]on Behalf Of Martin, Robert >Sent: Friday, March 05, 2010 4:22 PM >To: arslist@ARSLIST.ORG >Subject: Filter error when adding Remedy user >** >Dear List, >We owned the Asset Management module and deleted it, but its ghost lives on. >Now when we add a new user to the User form, we get "ARERR [303] Form does not >exist on server." >The filter log shows that "COM:PGP-SyncUserToPeopleAdd01" is trying to push >the new user to the "SHR:People" form which no longer exist. But >"COM:PGP-SyncUserToPeopleAdd01" is not in the Admin tool list of filters. It >is, however, in the Filter table. >Would there be any unforeseen consequences of deleting the filter record from >the Filter, plus the other filter tables? >(ARS 7.1 p3, RH Linux server, Oracle 10.2 db) >Dwayne Martin >James Madison University >_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
