Hey Howard, how are you doing? The key form to look at is the "Process Flow Structure Setup". It lets you define or modify the flow for each application. I was able to successfully add things like Pending status reasons and the like. To add selections that trigger workflow (like "Next Stage") is more involved and I haven't done that yet, but you can search for "vis" in the object list and poke at the Visualization Process supporting forms. What follows is a response from BMC when I was trying to figure out how to add status reason selections:
"As per our discussion over the phone, you can add new Status Reason using VIS:ProcessFlowStructureSetup form. As I informed you during our discussion that we have one Defect and RFE logged with engineering. ====================== Here is the information about defect: DEFECT ID: SW00304704 Summary: Process Flow Structure Setup: - Accelerator Item configuration does not work in a MSP environment. ====================== Details about Enhancement Request. RFE ID: SW00268932 Summary: Add Status reason to process flow bar. Detail Information: Is it the possibility to add/modify new values to the Status Reason in the Incident Management in some status as Pending or Resolved? ====================== " Hope this helps. Chuck On Tue, Mar 9, 2010 at 2:02 PM, Howard Richter <[email protected]> wrote: > ** > > All, > > > > We are running an early version of ITSM 7 and I am trying to see if the > process flow bar for Change was changed and at a loss of what forms control > it. > > > > For example the first item in our change process flow bar, is Initiate > (Normal), then the pull down has "Next Stage", "Help" or clear. What I am > trying to see if this was how the system came Out Of Box or was it changed. > > So if anyone knows the names of the controlling forms, or how to modify the > process flow bar can you please let me know. > > > > As always thanks, > > Howard > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [email protected] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
