Hi All,
Assume i have six entries in Summary Definition form among which four are
configured for Global and 2 are configured for Company ABC.
Scenario 1-
In CTM:People form, under the tab 'General' the company name has been
mentioned as "ABC" and under 'Login/ Access Details' tab there are no entries
in Access Restrictions table instead the "Un Restricted Access" value is set as
Yes (means this user have access to all the companies as defined in the User
guide)
Result-Not able to see any data in the Summary Drop down menu.
Scenario 2-
In CTM:People form, under the tab 'General' the company name has been
mentioned as "ABC" and under 'Login/ Access Details' tab there is a entry in
Access Restrictions table for the company ABC and the "Un Restricted Access"
value is set as NO (means this user have access only to ABC company as defined
in the User guide)
Result-Able to see all data(Global and ABC) in the Summary Drop down menu.
Note:The reason behind to see all the data(Global and ABC) is because of the
Menu qualification. The qualification of the menu (RQC:SDN:SummaryDefinition)
which fetches the value for Summary Drop down field is ('SystemStatus' =
"Active") and hence it fetches all the Active records.
Why Scenario1 fails? Is there anything to do with Permissions here?
Looking forward for your reply.
ITSM 7.0.3
ARS 7.1
Thanks,
Hema
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