I've been asked to look into disabling how an Incident status changes to "Assigned" if one support group assigns the ticket to another support group (or person in a different support group). The request from management is that once the incident is in "work in progress" status, it should stay that way regardless of support team re-assignment.
ARS7.1 / ITSM 7.0.03 Is this possible?? Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
