I added an integer field to the test form, did the set field and pulled the value from the escalation policy form to the test form, then I passed the new integer field into the process and it works. Thanks for everyone's help on that part. :)
Any ideas one why I get an error using $TIMESTAMP$ in the statement when I do this from a filter? Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu From: Grooms, Frederick W [mailto:[email protected]] Sent: Wednesday, March 17, 2010 5:09 PM Subject: Re: Application-Bus-Time-Add question ** Go ahead and use 2 set fields actions so you can see the values of the fields in the log. Action 1: Set Fields EscalationOffset=$EscalationOffset$ Action 2: Set Fields $PROCESS$ @@: Application-Bus-Time-Add "$TIMESTAMP$" "$EscalationOffSet$" "1" "SGP000000000070" "SGP000000000070" Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Robert Fults Sent: Wednesday, March 17, 2010 3:46 PM To: [email protected] Subject: Re: Application-Bus-Time-Add question ** It's coming up as null in the set fields. :s Even though the data is there and the qualification is being passed. I ran into another issue when I tried this with a filter: $TIMESTAMP$ doesn't work. I get "ARERR [4568] The start or end time provided for the command is not valid." I also tried passing this from a char field and got the same result. Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu From: Lamy, Thomas [mailto:[email protected]] Sent: Wednesday, March 17, 2010 4:10 PM To: Robert Fults Subject: RE: Application-Bus-Time-Add question $EscalationOffSet$ appears to be $NULL$ when you fire the AL. I would use a logical if ($EscalationOffSet$ == NULL) { Throw an error message } first. From: Robert Fults [mailto:[email protected]] Sent: Wednesday, March 17, 2010 3:58 PM To: Lamy, Thomas Subject: RE: Application-Bus-Time-Add question Tried it with the same results. I thought it was strange that the process requires it to be in quotes in the first place, but $TIMESTAMP$ seems to work. Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu From: Lamy, Thomas [mailto:[email protected]] Sent: Wednesday, March 17, 2010 3:39 PM To: Robert Fults Subject: RE: Application-Bus-Time-Add question Looks like "$EscalationOffSet$" is being read as a string and not an integer. Try taking out the quotes. From: [email protected] [mailto:[email protected]] On Behalf Of Robert Fults Sent: Wednesday, March 17, 2010 3:02 PM To: [email protected]; [email protected] Subject: [HERD] Application-Bus-Time-Add question How come $PROCESS$ @@: Application-Bus-Time-Add "$TIMESTAMP$" "86400" "1" "SGP000000000070" "SGP000000000070" returns a result in my set fields action but $PROCESS$ @@: Application-Bus-Time-Add "$TIMESTAMP$" "$EscalationOffSet$" "1" "SGP000000000070" "SGP000000000070" doesn't? $EscalationOffSet$ is an integer field; I am able to get the info from this field using the set fields action, but as soon as I use the Application-Bus-Time-Add process nothing is pulled over. Here is my AL log entry: <ACTL> Start active link processing -- Operation - On Control <ACTL> For Schema - +testingform <ACTL> Linked to field - btn_showEsc (536870914) <ACTL> On screen type - SET <ACTL> Checking +testform:btnSetEscTime (0) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> Process: Application-Bus-Time-Add "3/17/2010 2:35:25 PM" "" "1" <ACTL> Date/Time Field (536870915) = Wednesday, March 17, 2010 3:35:25 PM <ACTL> Integer Field (536870916) = 86400 Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
