Make sure all users have FULL rights to the folders (and sub folders) where the Remedy cache files and user tool are stored
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martin, Dwayne Sent: Wednesday, March 24, 2010 1:30 PM To: [email protected] Subject: Users can't see certain forms when client running as User ** Hi Everyone, We have an old PC (Dell optiplex 260 XP) that various users have been using to log into Remedy for years. Remedy was running as system Administrator. For security we downgraded the machine to run as User. As soon as we did, certain users were unable to see certain Remedy forms. They could see the form listed in the object list, but when they clicked on it, nothing happened. We could not find anything that either the users or the forms have in common. One of the people who couldn't see the forms was running as Remedy Administrator, so it can't be a permission issue. All the people who couldn't see the forms could not see the same forms. When we set the computer back to running as Administrator, the problem went away. Anybody have any idea what is going on and why? Dwayne Martin James Madison University (ARS 7.1 p3, WUT 7.1 p4, RH Linux server, Oracle 10.2 db) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
