7.5 extended the functionality to allow support groups that could not see a company to see an Incident for a company that their support group is assigned to. The only way I have seen what you have requested is to create a new company and restrict all other support users to only the old company and let the specific group members still be unrestricted.
-----Original Message----- From: Arner, Todd <[email protected]> To: [email protected] Sent: Wed, Mar 24, 2010 4:22 pm Subject: Limiting Permissions on the Incident Management Form ** Hello Listers, I received a request from our management wanting to limit the access of a particular type of Incidents to two specific groups. Currently any one with Incident user permissions can search the Incident form and see any Incident entered. We want to keep this functionality for the majority of Incidents but limit the permissions to our Security and Service Center for certain Incidents. Has anyone else had to do something similar? I have a couple of ideas on how to do this but just wanted to get others input to see if I am missing a better way to handle. ARS 7.1 Service Desk 7.0 SQL 2005 Thanks, Todd Arner Great Lakes -------------------------------------------------------------------------------- he information contained in this communication may be confidential, is intended nly for the use of the recipient(s) named above, and may be legally privileged. f the reader of this message is not the intended recipient, you are hereby otified that any dissemination, distribution, or copying of this communication, r any of its contents, is strictly prohibited. If you have received this ommunication in error, please notify the sender immediately and destroy or elete the original message and any copy of it from your computer system. If ou have any questions concerning this message, please contact the sender. =============================================================================== _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
