Are you making form or workflow changes on that server while users are using it? Are you creating new ITSM Support Groups while other are logged on to the system? Is Development Cache Mode turned off? If the answer to the last question is “yes”, then either of the first two actions will cause the server to create a new copy of the workflow/forms cache in memory until the users that were logged in during the change log out for a short period. For example, if you create a support group, the server thinks it needs to recache everything, so it creates a copy of the current cache for those that are currently logged in and then pulls the new one from the server to reflect the changes (or something along those lines). In any case, the result is that you then have multiple copies of the cache in memory, which can easily consume all of your memory depending on how much workflow you have loaded and how many times it pulls a new copy of the cache into memory.
That said, my experience is based on ARS 7.1, but I wouldn’t be surprised if it’s essentially the same in 7.5… Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Robert Halstead Sent: Tuesday, April 06, 2010 3:39 PM To: [email protected] Subject: Finding memory leaks in the AR System ** Hey all, We're running AR System 7.5 patch 004 and we are finding that our server is eating up memory and not releasing it. We are in the UAT process and have roughly 10 testers testing the system. During this time we've noticed a huge memory allocation and eventually the arserverd process would consume 2-3 gigs of memory and all the swap space, at which point the machine comes to it's knees and the process needs to be forcibly killed or the box hard restarted. I remember reading somewhere that the AR System doesn't release memory for large queries, but instead just reuses the memory address space. Is this still true for 7.5? Are there any type of performance configurations I can add to the ar.conf file to allow the AR System to release the memory it allocates? Or to prevent a query from taking all the available memory on the box? I thought the AR System used temporary file storage for storaging a large SQL result? Our 6.3 AR System stores temporary query result files in /var/tmp/ARpen* files, does 7.5 not do the same thing? I just thought I would ping the list before I open a ticket with BMC and see if anyone else is seeing a memory leak or has had this problem occur to them in the past. Though I'm not sure who all is running the latest 7.5 AR System. Any help would be appreciated as I'm not sure what BMC will want me to look for to determine a memory leak and I don't like to engage them without some sort of proof that one exists. Our server specs are the following: System Configuration: Sun Microsystems sun4u Sun Fire V210 System clock frequency: 167 MHZ Memory size: 4GB ==================================== CPUs ==================================== E$ CPU CPU CPU Freq Size Implementation Mask Status Location --- -------- ---------- --------------------- ----- ------ -------- 0 1002 MHz 1MB SUNW,UltraSPARC-IIIi 2.4 on-line MB/P0 1 1002 MHz 1MB SUNW,UltraSPARC-IIIi 2.4 on-line MB/P1 AR System 7.5 patch 004 Apache Tomcat 5.5.28 / Midtier 7.5 patch 004 If you guys need more server specs let me know. We are trying to replicate the issue but we are unsure how it happens and don't really know where to start. Thanks for the help. -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Bob Halstead _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
