Re: Question about the Service field on a 7.6 Incident

Thu, 08 Apr 2010 13:57:38 -0700

**
The Services are CIs. There is a separate set of Sample data to populate your CMDB - http://communities.bmc.com/communities/docs/DOC-6189
There is lots of Sample goodness posted by Eric Chasteen on the BMC Developer Network.

Kelly Deaver
L-3 Stratis / FAA Contractor
[email protected] (ARSlist mail)
[email protected] (Business mail)
 
 
-------- Original Message --------
Subject: Re: Question about the Service field on a 7.6 Incident
From: Rick Cook <[email protected]>
Date: Tue, April 06, 2010 2:48 pm
To: [email protected]

** No, I didn't install that component, and there were no services installed with the sample data.
Rick
From: strauss <[email protected]>
Date: Tue, 6 Apr 2010 14:43:03 -0500
Subject: Re: Question about the Service field on a 7.6 Incident

I hit the same thing you did when I tried to open and/or resolve test Incidents with the sample data users.  Did you install the BSM Enablement data for the BMC Atrium CMDB (separate download from BMCDN)?  I wondered if it contained any sample defined business services.  Nothing came in with ITSM Sample Data, of course, and nothing came in with the Product Catalog data, which I did import on the sample data server during the Atrium Core install (it makes it impossible to bring your own foundation data in because it loads the app up with companies and sites, etc., that overlap the ones we have defined).  I might try loading it even though it says it is for 7.5 or 7.5.00.001 and I am on 7.6.00.001.  I’ll be blowing away the sample data server fairly soon anyway – it’s on the production hardware.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook
Sent: Monday, April 05, 2010 12:15 PM
To: [email protected]
Subject: Question about the Service field on a 7.6 Incident
 
**
I am working with a new ITSM 7.6 install to test an integration, and am starting with the existing sample data.  I created some servers to use as CIs, related them to people as "Used by", but I cannot figure out the nature of the required "Service" field on the Incident.  This is keeping me from creating new Incidents or processing existing ones.  I get what a Service is from an ITIL perspective, but requiring it is a new thing in ITSM, and I have a few questions about it.

ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB).  Windows 2003/SQL 2005.

  • Why is the Service field required?
  • How can I make it optional via configuration?
  • Is it standard practice for the field to be required?  Why?
  • As I understand it, this field's menu can be populated with Application Service CIs.  I see the CMDB form in which those would go, but I have no guidelines from which to know how those are defined.
Any assistance would be appreciated.
 
Rick
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

Reply via email to