Hi,
There are some moving components here. You will, as Roger Justice mention, need to upgrade to 7.1/7.5 to get a supported version of the CMDB. You might also consider looking at upgrading from CSS 5.6 to Column's CCRM 7.5. As you know, BMC has stopped development on CSS so no new features as you've described will be incorporated into the application.... Please let me know if you'd like some more information (contact information below). Andrew Paolino Column Technologies 130 William Street, 8th Floor New York, New York 10038 Cell: 551-486-2549 Office: 201-676-0277 Fax: 212-227-3040 Email: [email protected] LinkedIn: http://www.linkedin.com/in/apaolino <http://www.linkedin.com/in/apaolino> Skype ID: apaolino Web: http://www.columnit.com <http://www.columnit.com> P Please consider the environment before printing this email From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of lakhes Sent: Wednesday, April 14, 2010 7:34 PM To: [email protected] Subject: Tool suggestion ** Hi Listners, I needed some Tool recommendations to slove the problem that we are having We use Remedy 6.3 ARS and Customer support module 5.6. We have asset which we track with issues and we can relate asset to issue. Now our eng usually log on to customer site via SHS and try to solve problem with asset that we own. This asset can be a small piece of puzzle which customer has. Usually the customer will provide us the layout of all the assets and interdependencies. I was wondering is there any tool which can integrated with remedy system which will give the topology diagram of the customer site also which can be saved in remedy system let me know. thanks _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
