Maybe the service action is have baked in ARS 7.1.... ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Grooms, Frederick W [frederick.w.gro...@xo.com] Sent: Thursday, April 22, 2010 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Service Action in AL
** Wow … I never noticed this in the Active Link log file. You are correct that it shows Goto Guide Label and then the fields mapped on the Output mapping. If you have both Active Links and Filters in the log file (from the user tool) you will see the FLTR line shows: filter processing (phase 1) -- Operation - SERVICE on As for the Server name error… Are you logging in (thru the Admin tool) to the exact same server name that the server knows itself as (the Server-Name: value in the config file). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, April 22, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: Logic in active links vs. filters ** THEN, (even weirder) when I created the Filter and then tested it on my form (I'm collecting some data from another form using a button), I get this on my workflow logs: <ACTL> Checking List TEST:Get Submitter Name (0) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Goto Guide Label <ACTL> Submitter (2) = "" GoTo GUIDE LABEL???????????? This is a test form and has 3 active links (2 of them are disabled) and only one filter. NONE of them are calling guides or goto guide labels. Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, April 22, 2010 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Logic in active links vs. filters ** I tested this (I never used the Service Action in an Active Link before) and when I click on it, I get and error that our "server is not found in the list of servers (ARERR 2765)." I checked the error documentation (for 7.1 ARS - we are on 7.1 patch 7) and it says "When creating an Open Window action, you specified a server that the system could not find or resolve. Enter or select a different server name to continue." Is there something separate that we need to set up to support this Action? Even after I choose a server from the Server Name list and the form from the From Name list (I also choose Request ID from the Request ID list). Give it some field mapping, save the Active Link and reopen it up, this error appears again. Weird? Lisa _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
