Rabi, Just an FYI... We ran the 7.1.0 Patch 004 User Tool against our 6.3.0 patch 20 server for 6 months with no problems (the 6 months part was until we could upgrade the server to 7.1.0)
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rabi Tripathi Sent: Wednesday, April 28, 2010 12:56 PM To: [email protected] Subject: Re: On "Window Loaded" active link doesn't see field values??? Phil, This is an interesting piece of information. I will give it a try. Nicky: I wish I could avoid a macro, but I don't know of any other way (than DDE/Macro) another (ACD) application can open a window in Remedy User. Somebody suggested creating and having Windows open a xx.ARTask file, which will trigger a window in Remedy User. This works for a window with empty or default field values, or for showing an existing ticket, but I can't have the ACD application pass field values to a Submit window through ARTask. Or I don't know how. I'm going to start another thread with ACD in the subject line to find out people have their ACD application integrated with Remedy User. Gary: The steps you mentioned doesn't solve the problem of win Open and Win Loaded active links not seeing the field values. Fred: I have the best I can get at v6.3, patch 25. We have 6.3 here, so I am not testing with 7.x. It would be interesting to know what happens in 7. On Tue, Apr 27, 2010 at 1:55 PM, Murnane, Phil <[email protected]> wrote: All: Okay, bear with me here because I'm digging _way_ back in my brain. I recall that the interactions between the user's Set Defaults preferences, the Window Open/Loaded firing conditions, and field values were causing our project team some trouble back in the late '90s. One of Remedy's engineers suggested to have the ALs fire on Gain Focus of the first field listed in the tab order for the view instead of using Window Open/Loaded. We took it a step further and created a display-only field that was _always_ first in tab order (the field was named "first in tab order"), and placed it underneath another field so the users wouldn't see it. Something about not being able to use a hidden field for this trick is also tickling my brain. FWIW, --Phil > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] > On Behalf Of Rabi Tripathi > Sent: Tuesday, April 27, 2010 4:14 PM > To: [email protected] > Subject: Re: On "Window Loaded" active link doesn't see > field values??? > > Now it works, when the macro opens an intermediate window, > on which an "on > interval" active links fires after 3 seconds. This on > interval active link > sees all the field values received on the form (and > correctly "processes" > them as I want, and opens the target window with , my main > goal). > > The same active link, when it fires on "Window Load" on the > intermediate or > the target form doesn't work. Meaning can't see the field > values on the form > passed by the macro. > > Now I have a useless window saying "Opening, please > wait..." delaying the > user for 3 seconds before the target window is opened by > the on interval > active link. > > Me not too happy. But don't see any other way out. It's a > bug. > > LJ, thanks for your input. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
