Hello Listers, ARS 7.1 Patch 6 MS SQL 2005
I am trying to get a guide to run multiple filters that step through the status levels in our home grown Helpdesk. I record the Status-History.TIME.XYZ values to gather metrics. We need to prevent tickets from skipping certain status levels but the Helpdesk Supervisor wants the ability to click a "Quick Close" button. This button will be used at submit time to set the Status-History.TIME.New, Status-History.TIME.Assigned, Status-History.TIME.Resolved and the AutoClose date field. I want it to simulate the action of stepping through the status values or just recording the time in the Status-History.Time values. I tried making two filters that do SET fields Status - Assigned and Status - Resolved respectively. I run them in a guide but the only status value that gets set is the one associated with the second filter in the guide. ( If is swap them the ticket is Assigned and not Resolved.) TIA, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
