Forgot to mention environment:
ARS 7.0
ITSM 7.0.3
Midtier: 7 on Apache-Tomcat on a Windows machine.
Oracle 11g database.
On Wed, May 5, 2010 at 6:05 PM, Veeral Oza <veer...@gmail.com> wrote:
> Hi,
>
> I am stuck at this requirement and was wondering if this is feasible to
> implement:
>
> 1) When an Incident is resolved, an email goes to the customer to submit a
> survey, with a survey link.
> 2) The link opens the survey form in the brower without the user
> authenticating in the midtier. A surver-user with a restricted read license
> is created for this purpose which allows multiple people from multiple
> locations to submit the survey.
> 3) There is a submit button on this survey form.
> 4) When the user clicks on submit button, it is required that, his Windows
> User ID be captured in one of the fields.
> _______________________________
>
> Solutions implemented that did not work:
> 1)
> Create a little Java function in a .jsp file and put it in your "shared"
> folder on your Midtier:
>
> Name the file something like /arsys/shared/get_remote_user.jsp.
>
> get_remote_user.jsp contains:
>
> function env_ip_var()
> {
> var return_value = "<%=request.getRemoteUser()%>";
> return (return_value)
> }
>
> In the Web Header content of the form you want to capture this on,
> add...
>
> <SCRIPT src="/arsys/shared/get_remote_user.jsp"
> language="JavaScript"></SCRIPT>
>
> To set a field with the data from the JavaScript functions do the
> following in an active link...
>
> Run Process Command Line:
> javascript:window.F(XXXXXXXX).DoSet(env_hostname());
>
> Be sure to change XXXXXXXX with the field ID of the field you want to
> set.
>
> This did not work, function env_ip_var returns null.
>
> ____________________________________________
> Solution 2:
>
> A set fields actions in an active link:
> $PROCESS$ CMD /C "set username"
>
> This worked only in user tool. However this functionality is required for
> web.
>
> ___________________________________________
>
> If you have any other ideas, please do share.
>
> Regards,
> Veeral Oza
>
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