Craig: This is the first I've heard of this. Is your account rep a newbie? If so, I'd suspect an education defect. Or looking at the situation logically, if this were their policy, then why would BMC grant any license that had no expiration date? Surely they would require us to enter a new license each year, much like many mainframe products?
FWIW, --Phil From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, May 04, 2010 16:21 To: arslist@ARSLIST.ORG Subject: Q:License Policy Change? ** I'm wondering if anyone can enlighten me on when a policy change was implemented in regards to owned licenses. We own 400 licenses and about half of them are CSS 5x licenses purchased over several years. We're being forced to move to a new system for Case Management but will continue to use Remedy for years. Deployment to the new system is scheduled to occur in September 2010. Since our renewal is due at the end of June, we requested not to renew support on the CSS licenses since we'll only use them for 3 months before we'll no longer be using that application and we don't expect any hardware changes during that period. We're being told we must purge them and remove them from our system at the end of June (within 60 days) unless we renew support for them. We're being told we need to submit the purge form with the renewal so it's holding up our renewal. In the past, you owned purchased licenses and could always use them but could not get application upgrades or purge and get them reissued for hardware changes unless you maintained support on them. We were told that should you need to reissue them, you would need to pay back support to cover the previous period-which was understandable. Has there been a change that states unless you are paying current support for all of your licenses-they must immediately be removed? I asked our account representative for something in writing and I was directed to the purge form itself which does not really answer this question. //SIGNED// Craig Carter Information Technology Manager, RSP _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
