Thank You Shawn,
We are looking at using Remedy ITSM for a service desk for our customers. There are about 500,000 customers. Some customers are companies, some are individuals. The obvious way to bring the customer data into the Remedy ITSM is to store the companies in the company form, and the individuals in the people form. However, the individuals aren’t associated with any company, so we have to resolve that, one way or another. We want to offer a Self Help portal, using SRM. The rate of SRs would average 2000 per day. At busy times, it could go up to 10,000. Has anyone seen a successful implementation of Remedy ITSM, on such as scale? If so, please share some of the gotchas you had to resolve, and maybe even some hints about how you went about it? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Friday, May 07, 2010 9:31 AM To: [email protected] Subject: Re: SRM Integration Question ** William, You may get more answers if you clarify your question. You didn’t mention what you are integrating with, so I assume you meant to use the word “implementation” instead. Also, you don’t list out what your concerns are, what types of forms you would build, how many peak users you expect, what type of approvals, etc. If you can provide more detail I’m sure someone on the list may be able to help. Personally, I’ve been working with SRM since last year, I’m in the process of upgrading to 7.6, but it is only used internally in I.T. right now for very limited functionality so I may not be able to provide much assistance. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Abdo Sent: Friday, May 07, 2010 8:19 AM To: [email protected] Subject: SRM Integration Question ** Hello Remedy Wizards, I really could use your wisdom on this one. Does anyone out there have experience in performing or know of someone that has performed an SRM 7.6.00 integration with more than 500,000 Users? Or, If you had to do this, how would you proceed? Respectfully, William Abdo _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
