I had a similar issue where a particular support group was "sometimes" not receiving email notifications. Turned out that that particular support group had "Business Hours and Holidays" setup, none of the other support group had them. This may not be related to your issue as restarting the EE fixes your issue. When you say " notifications are intermittently not being created".. you mean in the AR System Email Messages form, correct? Check form NTE:Notifier Log. Record Identifier = INC00000xxx. To make sure your notification is being created.
Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jesse Sent: Wednesday, May 12, 2010 8:46 AM To: [email protected] Subject: notifications not being created Group and individual/Assignee+ assignment notifications are intermittently not being created Viewing the audit log 9on individual Incident, CRQ, etc), notifications alerts and emails are not being created. Incident creation notifications (email) to customer are being created There are no errors in arerror.log. Upon restarting the email engine all notifications are created. Sincerely, Jesse Isselbacher This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
