Went from 5.5 to 7.1. 7.1 has worked out well for us. We worked with a consultant since we had no idea what we were doing at the time and we ended up creating a duplicate of the 5.5 Helpdesk form and importing all of the old data into that for archival purpose. Don't know exactly what he did with that since I joined the project halfway through the upgrade process and I never looked into it. I have been playing with 7.6 and really like what I am seeing. That being said, you should really request a demo and see if it will meet your needs.
Sincerely, Robert Fults Remedy Admin/Dev Florida International University ________________________________ From: Brad Terhune [brad.terh...@live.com] Sent: Monday, May 17, 2010 1:32 PM Subject: Trepidation moving from ARS 6.3 to 7.5 with Helpdesk 5.6 baggage ** Hey everyone. I am currently running ARS 6.3 (with some patching) and the Helpdesk 5.6 forms. Remember those? I like them. They work wonderfully for us. The server is Windows Server 2003 R2 and the database is remote and Oracle. -Anyway, I am currently buying maintenance and support from BMC. I was told that in order to stay within the realms of support I would need to upgrade ARS to 7.5. -Has anyone else done that using Helpdesk 5.6 with any measure of success? -Also, has anyone moved away from Helpdesk 5.6 to a different, “out of the box” Helpdesk from BMC? What do you think about it? Sorry for such broad questions, but I really would like to know if my present system is sustainable. If not, I’d like to hear what other people on the list tried that worked (or did not work)? Thank you, Brad Terhune brad.terh...@live.com<mailto:brad.terh...@live.com> University of Tennessee Health Science Center Memphis, TN _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
